Study of consumer's emotion during product interviews

Christophe Vaudable (1) , Laurence Devillers (1) , Christine Balagué (2)

1 LIMSI - Laboratoire d'Informatique pour la Mécanique et les Sciences de l'Ingénieur
2 LEM - Lille économie management - UMR 9221

In this study we have focused our attention on the study of consumer's emotion during interviews about products. We have based our analysis on annotation of video-taped dialogs. The collected corpus has been annotated by two experts, and then a perceptive test has been carried out with 40 subjects. The interviews have shown many “real-life” complex emotions. In this paper, we mainly present results showing the impact of the context (judges' personality and subjects' eating habits) on the production and perception of emotional states.

Keywords: Emotion; Call center; Consumer

Domains: Business administration

Christophe Vaudable, Laurence Devillers, Christine Balagué. Study of consumer's emotion during product interviews. ACII 2009 : 3rd International Conference on Affective Computing and Intelligent Interaction and Workshops, Sep 2009, Amsterdam, Netherlands. pp.1 - 6, ⟨10.1109/ACII.2009.5349567⟩. ⟨hal-02549454⟩